Privacy Policy

Frisco Counseling and Wellness Privacy Policy

Effective Date: April 13, 2026

Frisco Counseling and Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at 

friscocounselingandwellness.com or contact us through our online forms.

This policy applies to our website and any digital tools we use to communicate with prospective or current clients. It does not govern the handling of protected health information (PHI) provided in the context of clinical care, which is governed by our HIPAA Notice of Privacy Practices.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide voluntarily, such as your name, email address, and phone number when you complete a contact or intake form.
• General inquiry information submitted through our online forms, such as questions about services, scheduling, or availability.
• Usage data collected automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site.

2. How We Collect Information

We use the following third-party tools to collect or process information:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data such as pages visited, session duration, and general geographic location. This information does not identify you personally. You can opt out of Google Analytics tracking by installing the 

Google Analytics Opt-Out Browser Add-on.

Flodesk

If you subscribe to our email list, your name and email address are stored and managed through Flodesk, an email marketing platform. We use this information only to send you newsletters, updates, or resources you have opted into. You may unsubscribe at any time using the link in any email we send. For more information, see 

Flodesk’s Privacy Policy.

Typeform

We use Typeform to power some of our online contact and intake forms. Information you submit through these forms is received by us and stored temporarily by Typeform. We do not use Typeform to collect sensitive clinical information. For more information, see 

Typeform’s Privacy Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations.
• Send emails or resources you have requested or opted into.
• Improve our website and understand how visitors use it.
• Comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Mental Health and Sensitive Information

We are a mental health practice and understand the sensitive nature of the services we provide. We do not collect clinical or mental health information through our public website. Any information shared in the context of a therapeutic relationship is protected under HIPAA and our Notice of Privacy Practices, which is provided separately to clients.

Please do not share sensitive clinical information through general website contact forms or email. These channels are not encrypted and are not appropriate for communicating protected health information.

5. Cookies

Our website uses cookies, including those placed by Google Analytics, to collect usage data. Cookies are small text files stored on your device that help us understand how our website is used.

You may disable cookies through your browser settings. Note that doing so may affect certain features of our website.

6. Data Retention

We retain contact information you submit through our forms for as long as necessary to respond to your inquiry or fulfill the purpose for which it was provided. Email subscriber information is retained until you unsubscribe. Website analytics data is retained per Google Analytics default retention settings.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of email communications at any time.

To exercise any of these rights, please contact us at the information below.

8. Texas Residents

If you are a resident of Texas, your privacy rights are governed by applicable Texas law, including the Texas Medical Records Privacy Act (TMRPA) for any health-related information. For information about your rights under Texas law, or to submit a request related to your personal data, please contact us directly.

9. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Frisco Counseling and Wellness

info@friscocounselingandwellness.com

friscocounselingandwellness.com

Frisco, Texas